Returns & Exchanges Policy
At Sony World Qatar, we strive to ensure your satisfaction with every purchase; however, if your electronics are defective or do not meet your expectations, you can return them within 14 days of delivery. All returned items must be in their original packaging, unused, and accompanied by the original sales receipt.
Initiate a Request
Contact our customer support team or visit a Sony World showroom in Qatar with your order number and proof of purchase.
Inspection Process
Our technical team will inspect the device to ensure it is in its original condition with all accessories, manuals, and warranty cards included.
Verification and Approval
Once the product passes the quality check, we will approve your return or exchange request based on the item's condition and stock availability.
Refund Issuance
Approved refunds will be processed via the original payment method or issued as store credit within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing